Due to the effects of a head injury resulting from an accident in Malaysia in September 2006, I was having problems with my muscle movements and I was unable to walk normally unaided. Despite the various treatments that I received in Malaysia, I was unable to solve my problems.

After receiving good references about the hospital, I enquired about the various treatments available and was recommended to undergo the stem cell treatment. I was informed that the hospital uses the newest neurological approaches to provide effective and safe stem cell treatments to a wide range of neurological disorders. The treatments consisted of stem cell transplantation, intensive physiotherapy and medicine which have proven to be efficient in bringing high levels of recovery to its patients.

The doctors at the hospital namely, Dr Wang Xiaojuan and Dr Wu Li Ke assured me that the treatment would be effective and I would be able to recover my movements within 6 months from the completion of the treatment.

Based on the representations made by the doctors, I paid the amount of EUR 28,000 prior to the treatment and flew from all the way from Malaysia and stayed in China for the aforesaid period to undergo the treatment.

I was only given four stem cell transplantations during my stay in China although I requested for more. I was willing to pay extra for the additional transplantations but the doctors informed me that it was not necessary. According to them, the four stem cell transplantations would be sufficient to ensure that my problems would be resolved.

It has been approximately 8 months since the completion of the treatment and despite following the advice of the doctors and undergoing physiotherapy every day, my condition has not improved.

Despite having incurred substantial costs including medical fees amounting to EUR 26,028 (excluding refund of EUR 1,972), flight expenses and accommodation costs of my stay in Grand Hyatt Beijing and spending more than 1 month at the hospital, the treatment that I have received has not been effective at all. I also had to endure the hassle of commuting from the hotel to the hospital everyday which would involve me leaving the hospital as late as 7.00 pm daily.

I am very frustrated that the representations made to me by the doctors have not been fulfilled. Based on the results of the my treatment, the hospital has not lived up to its reputation of having renowned doctors, advanced medical facilities and cutting edge research.